Refund policy

REFUND POLICY

At Bits By Rowzy, your happiness is important to us, so all our products come with a 30-day 100% Satisfaction Guarantee. Within 30 days of delivery, if you are not satisfied with your purchase, we will try our best to make things right. Any refunds will be credited back to the original payment method, typically within 3-5 business days

Contact us at support@RowzyBits.com, and we will promptly respond to your inquiries. 

When you get in touch with us, we will walk you through the process of returning the item.

CANCELLATION AND EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

To see if adjustments or cancellations are possible, please get in touch with our support team and explain your situation.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or wrong item delivered, including a photo of the item.

We'll make plans to send you a replacement item as soon as we can. Please do not send anything back to us without first getting permission from support.

CAN I RETURN MY PURCHASE?

We really hope you enjoy your purchase. If you have any questions or are considering returning it, please get in touch with our support staff and let them know why you wish to do so. Please be aware that we are unable to accept jewelry products back or issue refunds unless the jewelry was received damaged.

Personalized Products - Return Policy

Orders with specific personalization, such as names, dates, sign-offs, etc., are not eligible for refunds. We can only provide you with store credits or discounts that are no greater than 50% off. 

Customer Error Policy

Please make sure that all customizations are 100% accurate before submitting your order as items cannot be returned due to customer error. However, we will make every effort to satisfy you. 

Holiday Season Policy

We do our best to assure you that your presents will arrive on time during the busy holiday season, however, due to high volume and unforeseeable events outside of our control, there may be a little delay in the delivery of your order.

Naturally, purchases that are delayed by bad weather or any other unforeseen event that might impact Gift Trinkets/RowzyBits or one of our couriers are not eligible for reimbursements. Thank you for your patience.

My Item Looks Different from The Online Listing

This incidence is quite uncommon. Although some listings employ lifelike drawings rather than images to depict how the item will look, we make every attempt to appropriately represent all designs and goods. As a result, our sellers can produce a wide range of goods using their artwork without having to produce and photograph hundreds of goods every day.

It is possible that you have an item that is showing a problem; if so, please take a few pictures and email them, together with your order ID, to our support team for examination.

Item Not Received but Tracking Shows Delivered

We are not liable for packages where the tracking shows as delivered. Your satisfaction is our top priority so we will work with you to try and figure out what happened. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and a thorough investigation done by the customer, only then at our sole discretion will we consider a reshipment of the same item/s.

If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the USPS or carrier scans a package as delivered even before they have physically delivered it. 

Even though the USPS tracking shows a status of “delivered,” sometimes the tracking is not correct.  it is rare that a package is actually “lost.”

Another household member could have received the package and placed it somewhere within the residence. Check with other household members and neighbors to see if they have received the package.

The package may still be on the truck or at the Post Office. Wait a few days past the “delivered” date shown on the tracking. This same scenario has happened to me. I waited several days after the tracking showed “delivered” and my package showed up 2 days later.

The package was delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier, and/or call your post office and inquire.

The Post Office now has GPS info on all scanned delivered packages, contact your Post Office and have them check the actual delivery address.

If all the above steps fail to turn up the package, then the issue may be related to stolen mail. Initiate a “stolen mail” report with USPS Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you). In addition, you should also complete a stolen mail report and if necessary, a homeowners or renters insurance loss affidavit. You might need to file a “stolen mail” report with your local police department so there is a record of mail theft in your area.  A police officer will come out and speak with you, take photographs, etc. so his report is accurate. He could also interview neighbors (or business owners if the delivery address was a commercial location) if this has happened recently in your neighborhood, and ask about recent deliveries and/or suspicious activity in your area.  The insurance company will need a copy of his report to file an insurance claim. Mail theft is a federal crime so they take this very seriously.

I understand how anxious you are to have your merchandise and that is exactly what I want too! Please understand investigations can take time and likewise, a package can sometimes show up after it has been marked as delivered.  I cannot thank you enough for your patience.