Shipping Policy

SHIPPING

✅Our entire stock is made to order. This indicates that we start creating your item as soon as you place an order!

📦Please allow 2-5 business days to receive a tracking number.

📫Depending on your location, shipping time is quoted by the mail carrier as 4-12 business days, typically for USA orders it is 2-5 days.

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-5 business days. It is usually less than 3 days during the off-peak season but may be up to 5 days during peak times like Black Friday and Christmas. For Metal Signs and Metal Wall Art Products, please allow an additional 7-10 days for processing.

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 4-10 business days
• Western Europe - Within 3-8 business days
• Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

If you have further questions or concerns, please email us at info@rowzybits.com

DELIVERY ISSUES?

Tracking not moving

For US domestic shipping, tracking numbers may take up to 24 hours to start updating. If the updates stop during transit, allowing up to 5 business days will usually provide further updates.

For International shipments, tracking numbers start updating 5-10 days after we ship it. This is due to how carrier UPS transports the item to the international sorting hub in New York, and updates only begin once sorted and ready for export.

Once the item is showing as in transit, it will pause updates once it leaves the USA. For most countries, it will start updating again within 15 days, usually once it has cleared customs in the destination country.

Returned to Sender

An item may be returned to the sender, or it may show as delivered to our Florida factory in Clearwater.

In these cases, the most common reason is that the customer provided an incorrect or incomplete shipping address.

Although this explanation may not always be correct, you can check the tracking history to see whether the carrier has communicated or documented the problem.

Contact us at support@rowzybits.com and provide your complete shipping address, including any apartment or unit numbers to request reshipment.

Wrong Address

Once an item has shipped, we cannot change the shipping address.

In most cases, the item will be returned to the sender and we can reship it once it is back with us. Contact us at support@rowzybits.com and provide your complete shipping address, including any apartment or unit numbers to request reshipment.

Item Not Received but Tracking Shows Delivered

We are not liable for packages where the tracking shows as delivered. Your satisfaction is our top priority so we will work with you to try and figure out what happened. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and a thorough investigation done by the customer, only then at our sole discretion will we consider a reshipment of the same item/s.

If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the USPS or carrier scans a package as delivered even before they have physically delivered it. 

Even though the USPS tracking shows a status of “delivered,” sometimes the tracking is not correct.  it is rare that a package is actually “lost.”

Another household member could have received the package and placed it somewhere within the residence. Check with other household members and neighbors to see if they have received the package.

The package may still be on the truck or at the Post Office. Wait a few days past the “delivered” date shown on the tracking. This same scenario has happened to me. I waited several days after the tracking showed “delivered” and my package showed up 2 days later.

The package was delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier, and/or call your post office and inquire.

The Post Office now has GPS info on all scanned delivered packages, contact your Post Office and have them check the actual delivery address.

If all the above steps fail to turn up the package, then the issue may be related to stolen mail. Initiate a “stolen mail” report with USPS Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you). In addition, you should also complete a stolen mail report and if necessary, a homeowners or renters insurance loss affidavit. You might need to file a “stolen mail” report with your local police department so there is a record of mail theft in your area.  A police officer will come out and speak with you, take photographs, etc. so his report is accurate. He could also interview neighbors (or business owners if the delivery address was a commercial location) if this has happened recently in your neighborhood, and ask about recent deliveries and/or suspicious activity in your area.  The insurance company will need a copy of his report to file an insurance claim. Mail theft is a federal crime so they take this very seriously.

I understand how anxious you are to have your merchandise and that is exactly what I want too! Please understand investigations can take time and likewise, a package can sometimes show up after it has been marked as delivered.  I cannot thank you enough for your patience.